Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Shepshed | GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Shepshed collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Shepshed is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Shepshed and surrounding areas of the UK. As a registered pharmacy, we act as the data controller for the personal information you provide to us.

Data We Collect

We collect information necessary to provide safe and effective pharmacy services. This includes:

• Personal details: name, date of birth, gender, address, and contact information
• Health information: medical history, current medications, weight, BMI, and relevant clinical data required for your weight loss consultation
• Payment information: billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies
• Communications: records of any messages, emails, or enquiries you send to us

Health information is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

Your information is used for the following purposes:

• To assess your suitability for weight loss treatment and provide clinical consultations
• To dispense and arrange delivery of medications, typically within 1 working day of pharmacist approval
• To maintain accurate clinical and dispensing records as required by law
• To communicate with you about your treatment, orders, and any safety information
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve and manage our website and services

We process your data on the legal bases of contract performance, legal obligation, and legitimate interests. Health data is processed under the basis of providing healthcare services.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function correctly
• Analytical cookies: to monitor website performance and visitor behaviour anonymously
• Functional cookies: to remember your preferences during your visit

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

• Delivery partners: your name and address are shared to facilitate medication delivery
• Payment processors: to handle transactions securely
• NHS and clinical systems: where required for clinical safety or legal compliance
• Regulatory bodies: such as the GPhC or other authorities if legally required

All third parties we work with are required to handle your data securely and in accordance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulations, or longer if required by law. Financial records are kept for 6 years. After applicable retention periods, data is securely deleted or anonymised.

Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high security standards.

Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Shepshed
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are not satisfied with our response, you have the right to raise concerns with the appropriate data protection authority in the UK.